Monday, November 7, 2011
Your Customers Drive the Conversation!
Provide your customers and prospects with the right information, in the right context, at the right time. Often quoted data from Bain & Company states that if your customers are happy, they tend to be loyal. And if they’re loyal they not only buy more, they refer other customers. Bain & Company also found that, for many companies, an increase of 5% in customer retention can increase profits by 25% to 95%.